Shipping Information
At Soporla™ we are proud to offer our customers FREE shipping on all orders!
Order Processing Times
Please allow for 1–3 business days to process and dispatch your order after it is placed. An order is considered as dispatched when it is handed off to our shipping carrier and is currently in transit to your address of choice. During peak times and holidays, our processing times may extend up to 7 business days.
Estimated Shipping Times
The estimated delivery time of your package is in regards to the overall transit time after your order has been dispatched to the carrier. This will depend on many factors, the most important being your location. Please see the estimated delivery times according to your country of residence:
🇺🇸 United States: 7–11 business days
🇨🇦 Canada: 8–12 business days
🇬🇧 United Kingdom: 8–12 business days
Please note that during peak times and holidays, shipping carriers may experience delays in transit time and tracking updates outside of our control. If a product is being shipped worldwide, there may be unexpected customs delays. This could increase the overall delivery time frame from what you see above.
Order Changes and Accurate Shipping Details
It is the responsibility of the customer to ensure that the shipping details are accurate and complete at the time of checkout. Incomplete or inaccurate shipping details may result in delayed processing or order cancellation. For system-detected address issues, our customer support team will send an email to verify your shipping details within 3 business days of your order being placed. If we do not receive a response within this time, we reserve the right to cancel your order.
If you notice an error in your shipping details, please email us at contact@soporla.com within 24 hours of placing your order. We will do our best to accommodate any changes, but we cannot guarantee that we will be able to make changes after this time.
Delayed Delivery
We strive to deliver your order promptly, but delays can occasionally occur due to factors beyond our control, such as:
- Courier or transportation disruptions
- Severe weather conditions
- Customs processing for international shipments
If there is a delay, we will work with the courier to resolve the issue and keep you updated. Please note that Soporla™ is not liable for delays caused by external factors, but we are committed to assisting you with any concerns.
Lost or Stolen Packages
Once we hand your package to the courier, it is considered out of our control. If your package is lost or stolen during transit:
- Contact us at contact@soporla.com, and we will assist in resolving the issue.
- File a claim with the courier company, as they often have procedures for lost or stolen packages.
While Soporla™ is not responsible for lost or stolen packages, we will work with the courier to follow up on your claim. Depending on the situation, we may offer a replacement if the package cannot be located or recovered.
SHIPPING POLICY CHANGES
Soporla™ reserves the right to modify or update this Shipping Policy at any time without prior notice. It is the responsibility of the customer to review the most recent version of the Shipping Policy before making a purchase and using our products.
By purchasing and continuing to use Soporla™ products, customers are indicating their acceptance of this Shipping Policy including any modifications that may be made to it.
We encourage our customers to review this policy periodically to stay informed about any changes or updates that may affect their orders. If you have any questions or concerns about our Shipping Policy, please do not hesitate to contact us at contact@soporla.com.
Your satisfaction is out top priority, and we are here to assist you with any shipping related-inquiries!