Return & Refund Policy

Soporla™ Refund & Return Policy

At Soporla™, we believe feeling good starts with clean, nourishing water. We’re confident you’ll love the difference LumaFlow™ makes—but if for any reason you’re not satisfied, we’re here to help.

Cancellation Policy

Orders can be modified or canceled within 24 hours of being placed. After that window, orders enter processing and may no longer be eligible for changes.
If you do cancel within the allowed timeframe, your refund will be processed within 7 business days.

30-Day Money Back Guarantee

We believe LumaFlow™ delivers real results, which is why we encourage you to try it for at least 14 days to see the full benefits. If you’re still not happy, you can return your item within 30 days of delivery for a refund.

Shipping fees (if applicable) are non-refundable.

To initiate a return, please email us at contact@soporla.com or fill out the form on our Contact Us page. Be sure to include your Order Number or the Name and Email Address used when placing your order for faster assistance.

Damaged Items

All orders are carefully packaged to avoid damage. Damage refers to defects or broken products—not dented packaging or minor cosmetic imperfections.

If your item arrives damaged, contact us within 24 hours of delivery at contact@soporla.com, including a clear photo of the item. If eligible, we’ll send you a replacement at no extra cost.

We do not refund or replace items that are damaged due to normal use, wear and tear, or misuse.

Shipping & Delivery

While we aim to deliver quickly, shipping delays outside our control—like courier issues or customs—may occasionally occur. For delivery problems, please contact the courier directly.
We are not responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout. If you notice an error, you must notify us within 24 hours of placing the order. Otherwise, we cannot offer a replacement or refund for orders shipped to an incorrect address.

We reserve the right to update this Return & Refund Policy at any time. By purchasing from Soporla™, you agree to the terms outlined above.

If you have any questions or need assistance, please don't hesitate to contact us at contact@soporla.com. Your satisfaction is our priority!